(a) On a rare occasion, a manufacturing fault may occur. For products deemed to have a manufacturing fault or damage from transit, you will be entitled to a refund, repair, exchange or credit, at your election.
(b) Please contact our customer service team as soon as you discover a fault, advising the Order number, the faulty item number and/or name and a description of the fault. You can do this by submitting a request. We may ask you to supply photos of the faulty item if necessary.
(c) If the fault or damage is confirmed, we will provide you with a return form, which must be recorded on your return when the product is returned to us.
(d) Claims for faulty goods are accepted within 12 months from the original purchase.